Coat De-matting
Extra care for a healthy, tangle-free coat.
Service Description
Matting can be uncomfortable and unhealthy for your pet, which is why our De-Matting Add-On provides the extra time and attention needed to gently address problem areas. Whether your pup requires additional brushing or targeted spot shaving to promote skin health and proper airflow, our experienced team will ensure they receive the care they need. If tight, unmanaged mats require spot shaving, additional charges will apply. Please note that de-matting can sometimes reveal hidden skin damage, and excessive matting may result in circulation loss, which can lead to irritation or injury. Our staff will provide you with detailed information about any concerns discovered during the process. ⭐ Preventative care is key! We’re happy to recommend a brushing routine tailored to your dog’s coat type to help prevent future matting. ❗ This service is available only as an add-on to a full bath or grooming appointment. While we welcome all breeds, we do not perform extensive de-matting and always prioritize your pet's comfort and coat health.
Cancellation Policy
Scheduling ◾ High-demand days (Saturdays and select Fridays) require a booking interval of 6 weeks or less between grooming services. Pricing Policy The listed price for each service reflects the minimum charge for that service. Please note that additional charges may apply based on the following factors: ◾ Length of the appointment required to complete the service ◾ Time between regular scheduled grooming appointments ◾ Your pet's breed, size, and weight differs from what is scheduled ◾ Use of specialty products or additional services requested during the appointment Final costs will be determined at the time of service to ensure that your pet's individual needs are met with the highest level of care. Card on File You will be required to keep a card on file when booking. Your card will NOT be charged when booking services unless specified for a service. This card will be charged a disclosed fee in the event that you do not meet our cancellation policy guidelines. Cancellation Policy & Late Fees We understand that life happens and plans can change unexpectedly. However, to respect our staff's time and scheduling, we ask for your cooperation with the following policies: ◾ Appointment changes: Please reschedule using our booking platform or cancel at least 48 hours in advance by replying to our confirmation text or calling the spa. Cancellations or no-shows within 48 hours will incur a fee of 75% of the booked service cost. Cancellation and no-show fees will be charged to the card on file. ◾ Late pick-up fees: A fee of $1 per minute applies after the scheduled pick-up or service completion time, capped at $25 (25 minutes). After 25 minutes, daycare or overnight fees will be applied. ◾ After closing delays: We allow a maximum delay of 10 minutes after closing at the provider's discretion, charged at $5 per minute. Beyond 10 minutes, the overnight fee of $55 per night applies, and pick-up will be the next business day. ◾ Overnight cancellations: Adjust or cancel overnight stays at least 7 days in advance to avoid a cancellation fee of 50% of the total stay cost. Thank you for understanding and helping us ensure smooth and fair operations!
Contact Details
931 Manchester Dr, Cary, NC 27511, USA
+19199172434
amanda@mosapetsparesort.com
213 Waldo Street, Cary, NC, USA
+19199172434
amanda@mosapetsparesort.com