PLAYTIME & OVERNIGHT CARE INFORMATION
Evaluation Visit: All dogs that attend Mosa Resort must complete an evaluation visit where we get to know your dog. At Mosa Resort, all dogs are let outside for bathroom breaks. We do not keep dogs in indoor/outdoor runs. Therefore, all dogs that attend Mosa Resort need to be friendly with people and willing to allow our staff to handle them and safely move them throughout the facility.
We recommend that you book ahead and make an appointment for the initial evaluation. The initial evaluation visit is a 2 hour visit.. During this time, we will spend time with your dog, learning their personality and introducing them to a range of activities to see what they enjoy.
If at any time your dog develops any medical conditions, personality concerns, or other conditions or behaviors that may affect his or her ability to participate in group play, it is your responsibility to notify the staff that your dog should not participate in group play if you or your veterinarian feels that your dog should not participate. Our staff will continually assess your dog and determine which area we feel will be the best fit for your dog. This may change over time or daily and may depend on many different factors. It is up to our staff’s discretion to determine whether or not a particular option is a good fit for your dog.
What To Bring When Your Dog Visits Mosa Resort
Leash: For the safety of everyone, all dogs are required to enter and exit the facility on-leash. Remember, your dog may be friendly, but we may have other dogs in the lobby that have not been assessed yet.
Vaccines: All dogs that attend Mosa Resort must be current on Age-specific Vaccines : Rabies, Distemper/Parvo and Bordetalla vaccines. The Rabies vaccine is required on all dogs by law and dogs will not be admitted to Mosa Care if their Rabies vaccine is expired. While the law does not require the Distemper/Parvo and Bordetella vaccines, Mosa Resort requires that any dog attending for playtime or overnight is current on these vaccines and we reserve the right to deny admission to any dog if these vaccines are not current. Please be aware that the Bordetella vaccine takes several days to be effective, so we recommend that dogs receive their vaccines at least 7 days before attendingMosa Resort. Also note that some dogs can exhibit symptoms of Canine Cough or Bordetella from receiving the vaccine.
It is your responsibility to bring your dog’s vaccination records from a licensed veterinarian at the evaluation visit and each time your dog’s vaccines are renewed. Vaccines that are not administered by a veterinarian can not be accepted because we can not confirm the proper dosage, storage, and administration of those vaccines. For privacy reasons, most veterinarians in the area will not provide vaccines directly to Mosa Resort unless the client is making the request. Therefore, you will need to be responsible for ensuring that we receive current vaccine records for your dog. If you are unsure if we have your dog’s current vaccine records on file, you can either check your on-line account or call us.
Medications: If your dog is taking any medications, be sure to bring them in the original bottle. This is a state requirement and it ensures that we can provide accurate information to a veterinarian in the event of an emergency. It is helpful if you can provide clear written instructions for administering your dog’s medications. Mosa Resort does charge an additional fee for administering medications when your dog is taking five or more medications ($5 a day)
Food: We require that you bring your dog’s own food when boarding. Continuing on their own food helps them avoid digestion issues that can result from switching food. Please be sure to bring it in a resealable container such as ziplock bags or plastic containers with lids. It is helpful to our staff if the food is premeasured into small bags, but this is not required. We recommend bringing at minimum 1 days extra food just in case your travel plans change. You may also want to consider increasing the amount of food that your dog typically eats due to the increased activity level.
If your dog runs out of food, we will feed them our house food ( Victor Professional ) unless other arrangements are made.
Lunches: Dogs that are with us just for daycare are not fed unless you direct us to feed them, in which case you should bring your dog’s lunch in a ziplock bag or other sealed container labeled with their name. We’ll remove your dog from the playgroup around lunchtime in order to give him some time to eat and digest before going back to play.
Optional Items To Bring
Mosa Resort does our best to keep close track of everyone’s belongings, but mix ups and other accidents can occur. So, if you do decide to bring belongings for your dog, make sure that it is not something valuable and be aware that you are bringing them at your own risk. Mosa Resort will not replace lost or damaged bedding toys or other belongings.
Bedding: We provide blankets, pet beds for the dogs that are boarding with us so it is not necessary to bring bedding. However, you may bring bedding for your dog if you are confident that it will not pose a choking hazard for your dog. Remember, your dog may act differently when away from home and may chew their bedding while away from home. Be aware that other dogs may want to share your dog’s bed we do try and minimize access to non Mosa Provided bedding.
Toys: Feel free to bring two or three toys if you think it will make your dog more comfortable. these will be given at quiet time or overnight when dogs are separated.
Items Not Needed
Bowls: We have plenty of bowls, so it is not necessary to bring a bowl for your dog. unless using a slow feeder/maze bowl, we do not carry this in-house.
Breakable Items: Please do not bring glass or breakable items.
While we strive to achieve a safe environment for all dogs at Mosa Resort, we do our best but cannot prevent all accidents, injuries, illnesses or changes in behavior. By bringing your dog to Mosa Resort, you accept these risks and you release Mosa Resort and its staff from all liability arising from the occurrence of such events.
Just as when you send a child to school, dogs can get colds, coughs, stomach bugs and other contagious diseases such as Canine Cough and Puppy Warts. Just as your child’s school does not pay for doctor’s visits when your child is injured or becomes sick, Mosa Resort does not pay for vet bills if your dog becomes sick or is injured while with us.
Canine Cough: Canine Cough, or Bordetella is the name for many different strains of upper respiratory diseases that cause a dog to cough or make a hacking or choking sound. It is usually not very serious and will pass in a few days. However, if your dog does begin coughing, we do recommend that they see a veterinarian to ensure that they receive proper treatment because the coughing can lead to more serious issues if left untreated. (Most veterinarians prefer if you call ahead so they can give you instructions on how to enter their building in order to avoid spreading the cough.)
If your dog is coughing, do not bring them to Mosa Resort until your vet has cleared them to be around other dogs (typically a week or so after their symptoms have subsided.) If a dog is boarding with us and begins to cough, we have isolated areas where they can stay that are vented to the outside until they are picked up/ take to the vet. We will also notify you and contact a veterinarian on your behalf.
Mosa Resort does require the Bordetella vaccine for all dogs that visit us. But, the vaccine, like a flu vaccine for people, does not prevent all strains of potential upper respiratory issues.
Accidents & Injuries: Just as a school or sports team cannot prevent injuries for children who attend a school or play sports, Mosa Resort cannot prevent injuries and accidents 100%. While accidents and injuries can occur at any time, there is a greater risk of an accident or injury if a dog participates in group play. Our group play is well staffed and our playroom supervisors receive training beyond industry standards, but they are working with live animals that can be unpredictable. Dogs can sometimes receive puncture wounds or cuts, scratches, broken nails, sore paw pads, sprains or other injuries in group play. You need to be sure that you are comfortable with this prior to choosing group play for your dog.
Also, it is important to check over your dog after they have participated in group play, grooming or otherwise attended Mosa Pet Spa & Resort. While our staff checks over all dogs at least daily, punctures and cuts can sometimes be missed and can sometimes happen without our staff’s awareness. Even a small cut or puncture can become infected or cause more serious issues if not cleaned and properly cared for. So it is your responsibility to closely check your dog for any injuries and to ensure that they receive the proper care.
Behavioral Issues: Mosa Resort is not responsible for any behavior issues or perceived behavioral issues that may result from your dog socializing with other dogs or otherwise attending Mosa Resort we do our best to group dog accordingly to avoid unwanted behaviors, this is why our evaluations are a requirement to attend Mosa Resort. Remember, if you are not comfortable with the increased risks associated with group play, you may always elect our Individual Care option for your dog.
Allergies: If your dog has allergies of any type, it is your responsibility to ensure that the staff at Mosa Resort is aware of these allergies and the protocols to follow in the event of a reaction.
Health Conditions: All dogs attending Mosa Resort must be in overall good health and dogs in group play must be fit to play in an active environment. Dogs that have casts, stitches or medical devices are typically not good candidates for group play as the other dogs will be drawn to and chew on these items. Dogs that have hearing conditions can often be successful in group play, but dogs with vision impairments are generally not comfortable in a group of dogs. If your dog has hip or joint conditions or other physical conditions, please discuss them with your veterinarian before your dog participates in group play or otherwise attends Mosa Resort.
Please let us know if your dog has any health issues. We are able to care for many dogs with special health needs, such as special feeding, more frequent bathroom breaks, or mobility issues. There may be an additional fee required. So, if your dog needs special care, be sure to discuss this with one of our managers prior to your dog’s arrival so that we can determine if we will be able to provide the care your dog needs.
Other Requirements To Attend Mosa Resort: Dogs must have been owned by their owners for at least ten days and may not have had any communicable disease within the thirty days prior to attending Mosa Resort unless cleared by a veterinarian. Please keep the safety of others in mind. If your dog has had or been exposed to a communicable disease, do not bring them to Mosa Resort until cleared by your veterinarian. Mosa Resort may require a written release from your veterinarian prior to your dog attending our facilities. We typically recommend that you have owned your dog for at least 30 days before they participate in group play. This allows them time to settle in to their new environment before introducing them to a group play environment.
Emergencies: If any injury or a medical problem develops while your dog is in the care of Mosa Resort, Mosa Resort is authorized to do whatever is deemed necessary for the safety, health, and well-being of your dog and you agree to be responsible for any expense incurred. If our staff is concerned that your dog has become seriously injured or ill, we will contact you or your emergency contact, if possible. However, you acknowledge that a decision may need to be made quickly, and you authorize Mosa Resort to take your dog for emergency treatment if and when Mosa Resort, in its sole discretion, deems necessary. Veterinary care can be expensive and surgeries to correct emergency medical conditions are not always successful. If you would prefer that Mosa Resort not seek emergency care for your dog, or if you would like a dollar limit on any emergency care, you must document that desire in writing with your signature for your dog’s file. Otherwise, Mosa Resort will seek all available treatment possible in consultation with the veterinarian and you will be responsible for the payment or reimbursement of any expenses.
Payments: Payment is due in full at the time services are provided. Our prices are listed and explained on our website. It is your responsibility to make sure that you understand our charges prior to the Overnight/Playtime visit for your dog. Mosa Resort does not allow clients to defer payment beyond the time you pick up your dog. If someone else will be picking up your dog, you may leave a card on file, pay via phone/ emailed invoice (due within 24hrs) or pay in advance. If special arrangements must be made for your dog, for whatever reason, additional charges may be incurred.
Please remember if you are running late we can only allow a 10 min delay on arrival or a No-show fee and Cancellation of your appointment will be applied. Late Pick up Fees are $1 a minute applied every minute PAST scheduled pick-up time to ensure all families are able to receive the same care. Cancellation for Overnight Services must be made 7 days prior to the arrival date to avoid 50% cancellation fee for the reservation total.
After closing the late fee $5 per min with a 10 min max, at that point overnight services will be applied with pick-up availability next business day. ($50 per night)
Account balances not collected for whatever reason may be sent to a third party for collection. For purposes of collecting outstanding balances, you give your consent to receive phone calls /emails (automated or otherwise) made to any phone numbers /emails provided. Your further acknowledge that you are liable for any court costs, reasonable attorney’s fees or other fees associated with the collection of payment.
Hours of Operation: Regular hours of operation are 8am to 6 pm Monday -Thursday ,8-5pm Friday 8-4 pm Saturday , select times available Sundays. Mosa Resort is closed on on Holidays for playtime and pick up/drop offs. Dogs may be dropped off or picked up from 6 pm to 8pm for additional fees.
Reservations: Mosa Resort will accept late requests for any service if we have an opening. However, we do strongly recommend that you make a reservation in order to ensure that we have it available. When you make a reservation, you will receive a confirmation via email/text. If you do not have a reservation with an email confirmation, we may not be able to admit your dog if we do not have availability.
If you need to cancel a reservation, it is as simple as canceling online or just giving us a phone call. Cancellations may result in a fee of 50% of the stay amount.
If you cancel or change your reservation at least seven days before your scheduled arrival date, No fees will apply. if cancellations or changes are made less than seven days prior to the scheduled arrival date a fee of 50% of booked stay apply (Changes extending reservations will not incur a Change fee, but will be subject to availability.)
Collars: Most collars can cause safety hazards in a group play environment. Therefore, Mosa Resort may remove your dog’s collar when they arrive and replace it with a Mosa Resort collar that has been designed for safety in group play.
Photos/Video: Photos, videos of the dogs, staff or clients at Mosa Resort may be used on the Mosa Resort website, social media, lobby displays or in other marketing material. You consent to our use of your or your dog’s image, likeness and name in such marketing materials. All photos and video are the property of Mosa Pet Spa & Resort and may not be used by you without prior written consent.
Rest Periods: All dogs in Mosa Resort Care receive rest breaks in the middle of the day. However, our Counselors will continue to monitor your dog's body language and activity level and may provide your dog with additional breaks throughout the day.
Fleas/Ticks: All dogs attending Mosa Resort are required to be free of fleas and ticks and be on monthly flea treatment. If a dog is found to have fleas and/or ticks, we will attempt to contact you regarding options. If we can not contact you., we will then give your dog a Capstar caplet. Capstar is a common flea treatment recommended and sold over the counter by veterinarians. If you prefer that your dog not receive a Capstar caplet in the event we discover fleas and are not able to contact you, please just let us know in writing and your dog can remain in our isolation area until you are able to pick him or her up.
Abandoned Dogs: Mosa Resort is not a dog rescue group nor do we find homes for homeless dogs. However, we do support and partner with many groups that serve this purpose and can give you their contact information if you need it. No dog may be abandoned at Mosa Pet Spa Resort.
If your dog is visiting with us, you may extend your dog’s stay by calling/ texting mainline. (subject to availability)
It is important for you to leave an emergency contact number other than someone that usually travels with you so that in the event you are unable to contact us, we have someone to contact about your dog’s stay. If you abandon your dog, you will still be responsible for the full boarding stay and any expenses incurred, including but not limited to any applicable attorney’s fees or court costs.