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Evaluation Visit

The First Step to Playtime & Care!

2 hrMosa Pet Spa Resort

Service Description

At Mosa Pet Spa & Resort, we believe it's of the utmost importance that every pet feels comfortable and at ease in our space. Our goal is to build a trusting relationship with your pet to ensure a stress-free and enjoyable experience every time they visit. Our complimentary 2-hour Evaluation Visit is the perfect way to introduce your pet(s) to our facility before booking future playtime or care services. This service is offered M-F to one or multiple pets from the same home. What to Expect: ✔️ Personalized attention from our experienced team ✔️ Time to explore the yard and playrooms ✔️ Safe introductions to other pets ✔️ Observations to ensure your pet is happy and comfortable for future visits ❗ For safety and the best pet experience, this visit is required for booking all future daycare and pet-sitting visits.


Cancellation Policy

Scheduling ◾ High-demand days (Saturdays and select Fridays) require a booking interval of 6 weeks or less between grooming services. Pricing Policy The listed price for each service reflects the minimum charge for that service. Please note that additional charges may apply based on the following factors: ◾ Length of the appointment required to complete the service ◾ Time between regular scheduled grooming appointments ◾ Your pet's breed, size, and weight differs from what is scheduled ◾ Use of specialty products or additional services requested during the appointment Final costs will be determined at the time of service to ensure that your pet's individual needs are met with the highest level of care. Card on File You will be required to keep a card on file when booking. Your card will NOT be charged when booking services unless specified for a service. This card will be charged a disclosed fee in the event that you do not meet our cancellation policy guidelines. Cancellation Policy & Late Fees We understand that life happens and plans can change unexpectedly. However, to respect our staff's time and scheduling, we ask for your cooperation with the following policies: ◾ Appointment changes: Please reschedule using our booking platform or cancel at least 48 hours in advance by replying to our confirmation text or calling the spa. Cancellations or no-shows within 48 hours will incur a fee of 75% of the booked service cost. Cancellation and no-show fees will be charged to the card on file. ◾ Late pick-up fees: A fee of $1 per minute applies after the scheduled pick-up or service completion time, capped at $25 (25 minutes). After 25 minutes, daycare or overnight fees will be applied. ◾ After closing delays: We allow a maximum delay of 10 minutes after closing at the provider's discretion, charged at $5 per minute. Beyond 10 minutes, the overnight fee of $55 per night applies, and pick-up will be the next business day. ◾ Overnight cancellations: Adjust or cancel overnight stays at least 7 days in advance to avoid a cancellation fee of 50% of the total stay cost. Thank you for understanding and helping us ensure smooth and fair operations!


Contact Details

  • 931 Manchester Dr, Cary, NC 27511, USA

    +19199172434

    amanda@mosapetsparesort.com


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