This Agreement is entered into by and between Mosa Pet Spa & Boutique and the undersigned individual or entity (the "Client") as of the date of signing. This Consent of Care form acknowledges that the Client has reviewed and agrees to the policies established by the Business. These policies are designed to promote a clear understanding of expectations and ensure a positive relationship between the Business, the Client, and the pets under the Business’s care. The well-being and comfort of your pet(s) remain the primary focus of all services provided.

Terms

Proof of Vaccinations

Pet health and safety are our top priorities. Mosa Pet Spa & Resort LLC requires proof of a current rabies vaccination (or a valid veterinary waiver) prior to providing services. Acceptable proof includes:

1. A valid, current rabies tag.

2. Emailed Veterinary records receipt.

3. Confirmation directly from your veterinary clinic.

To ensure the safety and health of every pet, Mosa Pet Spa & Resort LLC maintains strict sanitation protocols, cleaning tubs, tables, and tools thoroughly between each use. While additional vaccinations, such as those for Distemper, Parainfluenza, Bordetella, and Parvovirus, are not mandatory, we strongly recommend them to help protect your pet from preventable infectious conditions.

Medical Release

While Mosa Pet Spa & Resort LLC uses natural products, it is important to note that no product can be guaranteed as entirely hypoallergenic due to individual pet sensitivities. As such, we cannot be held responsible for any allergic reactions or the aggravation of pre-existing conditions.

Additionally, Mosa Pet Spa & Resort LLC is not liable for complications or the worsening of any pre-existing medical conditions, such as hotspots, skin growths, heart disease, respiratory issues, arthritis, or clotting disorders, that may occur as a result of the grooming process.

Matted Coats

When dealing with matted coats, we follow these guidelines to ensure the best care:

Handling Matted Coats

• Safety First: We do not perform excessive de-matting procedures due to the potential pain and risk of injury to your pet.

• Severe Matting: In the case that there is significant matting, shaving is the safest and most humane solution.

Shaving Consent

• Minor matting may be clipped without prior contact to maintain airflow and circulation.

• For extensive matting discovered after check-in:

  • We will contact the Client to request consent before proceeding.

  • If we cannot reach the Client, the grooming process will be paused, and services may remain incomplete until permission is granted.

Potential Outcomes

• Removing mats may reveal pre-existing injuries or conditions (e.g., redness, irritation, or hematomas) as circulation returns to the affected areas.

• Mosa Pet Spa & Resort LLC cannot be held responsible for these underlying or secondary issues caused by matting.

Photo Release

The client acknowledges and agrees that Mosa Pet Spa & Resort LLC may use photos of my pet for advertising, promotional materials, website content, social media posts, and other marketing purposes.

Right to Refuse or Discontinue Service

Mosa Pet Spa & Resort LLC reserves the right to refuse or discontinue services under the following circumstances:

• Health Concerns: If the pet exhibits illness, injury, or any condition that may compromise their health or the safety of others.

• Expired Rabies Vaccine: Proof of a current rabies vaccination is mandatory for all services.

• Jeopardized Safety: If the pet's behavior, size, or condition poses a risk to the pet, our staff, or other animals.

In Case of Illness or Injury

• If client's pet becomes sick or injured while in our care, Mosa Pet Spa LLC will act as the Client's “designated agent” to ensure their well-being.

• We will make every effort to contact the Client immediately.

• If contact cannot be made, we reserve the right to seek veterinary care at our discretion. Any resulting expenses will be the sole responsibility of the Client.

Late or Missed Appointments

We understand that schedules can change, but we ask for cooperation in adhering to the following policies to ensure fairness for all our clients:

Late Arrivals

• Appointments allow for a 10-minute grace period for late arrivals.

• If the Client arrives more than 10 minutes late, the appointment may be canceled, and a No-Show Fee of 75% of the service cost will apply.

Late Pick-Ups

• Pets picked up after the scheduled time will incur a $1 per minute late fee, applied for each minute past the scheduled pick-up time.

• These fees ensure all clients receive the same dedicated care.

Cancellations

• Grooming, Bathing, and Playtime cancellations must be made 48 hours prior to the scheduled service to avoid a cancellation fee.

• Overnight service cancellations or alterations must be made 7 days prior to the scheduled arrival date to avoid a 50% cancellation fee of the reservation total.

Credit Card Authorization

Card on File Authorization

By providing credit card information, the Client authorizes Mosa Pet Spa & Resort LLC to securely store a card on file for future transactions. This authorization will remain in effect until the Client requests its termination.

Terms of Authorization

• The Client is responsible for initiating the cancellation of this authorization.

• To terminate the authorization, a written request must be submitted to our business by mail: 213 Waldo St, Cary, NC 27511

• Until the request is received and processed, the card on file may be used for applicable charges.

This agreement may be signed electronically or in hard copy. If signed in hard copy, the document must be returned to Mosa Pet Spa & Boutique LLC to be considered valid and included in our records.

Electronic Signature Validity

By signing this agreement, the Client acknowledges that it constitutes a mutual binding contract with Mosa Pet Spa & Resort LLC, enforceable without the business’s signature. Electronic signatures shall be treated as equivalent to original signatures for all purposes and hold the same binding effect. By providing an electronic signature below, the Client confirms understanding and agreement to all terms outlined in this contract.

Binding Agreement

By signing this contract, the Client acknowledges and agrees to all stated policies, terms, and conditions. This agreement becomes legally binding upon receipt of the signed document by Mosa Pet Spa & Boutique LLC.

Acknowledgment of Terms

The Client agrees that they have read, understood, and accept all terms and conditions outlined in this agreement.